Welcome to Cheap Doll Shop’s FAQ section! We’ve compiled answers to the most common questions from our community of anime and gaming collectors. If you don’t find what you’re looking for, feel free to contact our support team!

About Our Shop

What kind of products does Cheap Doll Shop specialize in?
We’re passionate about bringing you high-quality anime and gaming merchandise! Our collection includes:
  • Plush toys from popular franchises like Pokémon, Kirby, Sanrio, and Dragon Quest
  • Dakimakura (body pillows) featuring your favorite characters
  • Tapestries and wall decorations
  • Collectible trading goods
  • Tamagotchi and other nostalgic items
From Dragon Ball to The Legend of Zelda, we’ve got treasures for every fan!
Where is Cheap Doll Shop located?
Our team operates from Manchester, US (06040) at 162 Wells Street. All orders are carefully packaged and shipped from this location to ensure collector-grade protection for your items.

Product Questions

Are your plush toys officially licensed products?
We carry a mix of officially licensed merchandise and high-quality fan creations. Product listings will specify if an item is officially licensed. All our products meet strict quality standards regardless of licensing status.
How can I verify the size of a plush or tapestry before ordering?
Each product page includes detailed dimensions in the description section. If you need additional size references, many listings include photos with common objects (like soda cans) for scale. Still unsure? Email us at [email protected] with the product name and we’ll provide more details!
Pro Collector Tip: Many of our plush toys are limited editions! If you see something you love, we recommend ordering soon to avoid disappointment.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Why was my payment declined?
Common reasons include:
  • Insufficient funds
  • International transaction blocked by your bank
  • Billing address mismatch
  • Reaching your card’s spending limit
We recommend contacting your bank first if you experience payment issues. For PayPal problems, try linking a different payment method to your PayPal account.
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days), so changes may not always be possible. Email us immediately at [email protected] with your order number and requested changes—we’ll do our best to accommodate if your order hasn’t entered processing yet!

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
  1. Standard Shipping ($12.95): Via DHL or FedEx with tracking and insurance (10-15 business days after processing)
  2. Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
Processing time is typically 1-2 business days before shipping.
Do you ship to my country?
We ship worldwide except to some Asian countries and remote regions. During checkout, our system will automatically confirm if we can deliver to your address. If you encounter any issues, please contact us with your country information for clarification.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates. Tracking typically becomes active 24-48 hours after the shipping label is created.
What if my package is delayed or stuck in customs?
While most deliveries arrive within estimated timeframes, occasional delays can occur due to:
  • Customs inspections
  • Weather events
  • Local carrier delays
If your tracking hasn’t updated for 7+ business days, contact us with your order number and we’ll investigate with the carrier.
Shipping Note: We declare all packages as “collectible toys” with reasonable values to help minimize customs delays and fees for our international collectors!

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery for items in original condition. Please:
  1. Contact us at [email protected] to initiate the return
  2. Include your order number and reason for return
  3. Wait for our team to provide return instructions
Refunds are issued to the original payment method after we receive and inspect the returned item. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my item arrives damaged or incorrect?
We’re so sorry if this happens! Please email photos of the damaged/incorrect item and packaging to [email protected] within 7 days of receipt. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Do you offer exchanges?
Currently, we can only process returns followed by new orders. This helps us serve our collector community more efficiently. If you need a different item, please return the original (following our return policy) and place a new order for the desired product.

Contact & Support

How can I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 24-48 hours (excluding weekends and holidays). For faster service, please include:
  • Your order number (if applicable)
  • Clear details about your question or issue
  • Any relevant photos (for damaged/incorrect items)
Do you have social media accounts?
Yes! Follow us on [Platforms] for:
  • New product announcements
  • Limited edition restocks
  • Community photos from fellow collectors
  • Exclusive discounts
(Note: Social media links would be inserted here based on the shop’s actual accounts)
Happy Collecting! We’re honored to help grow your anime treasure collection. Every order is packed with care by fellow fans who understand how special these items are to you. Thank you for choosing Cheap Doll Shop!